Legal

Privacy Policy

Last updated: 14 November 2026

EasyMakaan (“EasyMakaan”, “we”, “us”) runs a mobile app that lets property dealers in Pakistan share their clients’ property requirements with other dealers, get matched by area and talk to each other. This policy explains what information we collect, why, who can see it, and the choices you have. It applies to the EasyMakaan app and to this website.

In short: other dealers see your requirements and your public profile (name, agency, city, photo). They never see your phone number, your CNIC, or your clients’ names, phone numbers and notes. We don’t sell your data. You can delete your account from the app at any time.

1. Information we collect

Account and login

Mobile number. Your account is identified by your Pakistani mobile number.
WhatsApp login. When you choose “Continue with WhatsApp”, you send a one-time login message from your WhatsApp to our business number. Through Meta’s WhatsApp Business Platform we receive your WhatsApp number and that message, and we send a short confirmation reply. We record that your number was verified on WhatsApp and when.
SMS login. If you log in by SMS instead, we send a one-time code to your number. Codes are stored only in scrambled (hashed) form and expire after a few minutes.

Your dealer profile

Full name, agency name, office address, years of experience, city and an optional profile photo.
CNIC number, used to verify your identity and give your profile a verified badge.
The cities, areas and zones you work in.

What you create in the app

Requirements you post (for example buy or rent, property type, size, budget, areas and notes).
Private leads: client names, client phone numbers and notes you save. These are private to you.
Chat messages you exchange with other dealers.
Saved (favourite) requirements, endorsements, and the reports and blocks you make.

Device and usage information

A push-notification token, your device platform and app version, so we can send you notifications.
App-usage events (for example which screens and features are used) to improve the app. These never include your clients’ names, phone numbers or notes.
Crash reports to find and fix bugs.
Technical logs such as IP address and request times, kept for security and to prevent abuse.

2. How we use information

To create your account, log you in and keep it secure.
To show your requirements to dealers working in matching areas, and to notify you about relevant ones.
To deliver chat messages and notifications.
To verify dealers and show a verified badge.
To review reports, enforce our Terms of Use and keep the community safe.
To understand how the app is used and improve it.
To contact you about your account, including on WhatsApp if you logged in with WhatsApp.

3. What other dealers can see

Visible to other dealers	Never shown to other dealers
Your name, agency name, years of experience, city, profile photo and verified badge; the requirements you post; messages you send them.	Your mobile number, your CNIC, your office address, your private leads, and your clients’ names, phone numbers and notes.

4. Who we share information with

We do not sell your personal information. We share it only with service providers that help us run EasyMakaan:

Hetzner — hosts our servers and database (in the European Union).
Google Firebase — push notifications, app-usage analytics, crash reporting and remote app configuration.
Meta (WhatsApp Business Platform) — WhatsApp login messages and replies.
Cloudflare — domain name service and this website.

We may also disclose information if required by law, or to protect the safety of our users or the public.

5. How long we keep information

Your account information is kept while your account is active.
WhatsApp login requests are deleted within 24 hours. SMS login codes expire within minutes.
Requirements stop being shown on the open feed when they expire or you close them.
When you delete your account, your data is removed or anonymised as described below.

6. Deleting your account

You can delete your account in the app under Settings → Delete account. Deletion becomes final after a 7-day grace period; if you log in again during that time you can choose to keep your account. When deletion is final we:

remove your name, CNIC, agency, office address, photo and phone number from your profile;
delete your areas, saved requirements, devices, login sessions, blocks and endorsements;
remove your clients’ names, phone numbers and notes from your private leads;
close your open requirements and remove their notes, and replace the text of your chat messages.

Basic billing records (if any) are kept as required for accounting. You can also ask us to delete your account by email — see Delete your account.

7. Your choices and rights

You can view and edit your profile in the app at any time.
You can turn notifications on or off in the app and in your phone’s settings.
You can ask us for a copy of your information, or to correct or delete it, by emailing us.

8. Security

We use encrypted connections (HTTPS) for all traffic between the app and our servers, store login codes and tokens in hashed form, limit how often login can be attempted, and restrict who on our team can access data. No system is perfectly secure, but we work to protect your information.

9. Children

EasyMakaan is a professional tool for property dealers and is not intended for anyone under 18.

10. Changes to this policy

If we make important changes, we will tell you in the app before they take effect. The date at the top shows when this policy was last updated.

11. Contact us

Questions or requests about your privacy: support@easymakaan.pk.